Help centre
Answers to common questions about orders, delivery, payment and returns are below. If you can’t find what you need, write to us from the contact page.
Businesses that want to sell on BaltTrade will find the details on the Become a supplier page.
Who sends my order?
Each supplier sends its own parcel with its own delivery time and returns. You see every delivery time and fee in your cart before you pay.
How are suppliers checked?
Every business is checked before it sells: company and VAT details, product safety data and a sample order.
How do returns work?
Each supplier's return rules are shown before you buy. Orders are covered by the BaltTrade buyer promise and support.
How can I pay?
Cards, Apple Pay and Google Pay. Prices include VAT for your delivery country.